Duration: ~2 hours (00:47 – 02:52 UTC / 7:47 PM – 9:52 PM EST)
Summary: Multiple production monitors reported timeouts across hamperhelp.ca, hamperhelp.com, and associated health check endpoints. Investigation confirmed the issue originated at the infrastructure layer — the OCI Load Balancer logged connection timeouts attempting to reach backend instances, while the instances themselves remained healthy throughout (no container restarts, no application errors, normal memory usage). The incid...